Help & FAQ
How long will it take until I receive my order?
All orders are shipped based on the customer’s chosen shipping method. Website orders received before 12PM EST Monday thru Friday will be processed and shipped that same day. Orders received after 12PM EST Monday thru Thursday will be processed and shipped the next business day. Orders received after 12PM EST on Friday will be processed and shipped on the following Monday.
Please note any order placed before 12PM EST on Friday and requests overnight shipping will incur additional charges for Saturday delivery. Please call for Saturday delivery pricing. 1-866--359-4796
What methods of payment do you accept?
Hincapie.com only accepts the following forms of payment:
- Master Card
- American Express
Do you accept International orders?
Yes, we gladly accept International orders. The following stipulations apply:
- All international order will ship via Fed Ex International standard.
- Customer is responsible for shipping cost and all taxes and tariffs associated with the order. No free shipping on International orders.
- Please allow 5-10 business days for international order delivery.
- NO refunds, exchanges or returns on international shipments
- All Hincapie Sportswear products are warranted to the original owner against manufacturers’ defects in materials and workmanship up to 1 year after original purchase date. Within that time frame, if a product fails due to a manufacturing defect, we will evaluate the item on a case by case basis. Customer is responsible for shipping the defective item back to Hincapie Sportswear for evaluation or provide supporting photography.
- Proof of defective claim is required. Once the item and supporting documents are evaluated and warranty is confirmed Hincapie Sportswear will send a replacement item or like item at no charge to the customer.
- All transactions will be processed in US dollars. Methods of payment accepted: Visa, Master Card, American Express, or Discover. Customer is responsible for any additional credit card fees charged by their bank for exchange rates.
Do I have to pay Sales Tax?
Hincapie Sportswear online is required by law to charge the appropriate state and local taxes where the Hincapie Sportswear headquarters is located. Therefore, taxes will be charged on South Carolina orders abiding by applicable state, local, and county taxes on merchandise, shipping, and handling.
What if I made a mistake on my order or want to cancel?
To request a cancellation or change to your order, please send an email to email@example.com as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to process website orders as quickly as possible. As a result, we cannot change or modify an order once it has entered the shipping process.
Can I visit your store?
Yes, our headquarters are located at 45 Pete Hollis Blvd in Greenville, SC. Our hours of operation are Monday-Friday 9AM-5PM EST, except all observed holidays. You may even get to see Big “G” as he is in the office most days.