Shipping & Returns
If you are not completely satisfied with a Hincapie.com purchase, we will gladly issue a refund or credit for the value of the merchandise within 30 days from purchase. Items must be returned in unworn/unwashed condition with the original hangtags attached. All garments are subject to inspection. Shipping costs are not refunded.
Returns will only be accepted with a completed return form.
Hincapie Retailer clause:
If you are not satisfied with products that you have purchased at one of our Hincapie retailers, please return the merchandise to the same retailer for replacement, refund, or credit.
(If you ordered an item from us prior to 3/25/16, please call us at 866-359-4796 to return your item)
- Log into your account then go to My Account
- Go to Completed Orders, then click on Return Item(s) next to the item(s) you wish to return.
- Fill out the following items on the return request:
- Quantity to return
- Return reason
- Comments (optional)
At this time, Hincapie does not offer exchanges by mail. We cannot guarantee we will have stock available in the item you want if we wait for the exchange order to arrive, therefore we recommend to ship the right garment for you once you request an exchange. If you receive a garment and are not happy with the fit or color, feel free to call Hincapie to begin the RA process for your refund and then re-order the right garment on www.hincapie.com.
When you return your purchase within 30 days, you will receive a full refund to the credit card used for the purchase at the at the original purchase price of the item(s). Once your package has been received, your refund will be processed within 7 business days. A check or cash cannot be issued for items purchased with a credit card, the amount must be refunded to the original credit card used to purchase the product. The credit may not show up until the next payment cycle on your credit card. You will be notified via email when this transaction has taken place.
Please be advised Hincapie Sportswear will not honor our above return policy on product purchased at discount venues, Expo Events or 3rd party online retailers. Hincapie holds the right to request proof of purchase on every returned garment.
Hincapie customers receive free ground shipping to the contiguous United States on all orders over $100. If you require something other than ground shipping, the cost will be calculated based on the size and weight of your order and your chosen method of delivery. We do offer customer pick up for local orders.
PLEASE NOTE: Hincapie offices will be closed Friday, July 29thst./p>
- FedEx will not deliver to PO Box & AP/FPO addresses. We deliver to these addresses using United States Postal Service.
- We do not accept orders shipped to PO Box & AP/FPO addresses in AK, HI, PR. For all orders shipped to these locations, please choose FedEx 2Day delivery.
Hincapie Sportswear reserves the right to recalculate incorrect orders to include price changes, taxes, shipping and handling, when applicable. Corrected invoices will be sent via email within 24 hours.
How long will it take until I receive my order?
All orders are shipped based on the customer’s chosen shipping method. Website orders received before 12PM EST Monday thru Friday will be processed and shipped that same day. Orders received after 12PM EST Monday thru Thursday will be processed and shipped the next business day. Orders received after 12PM EST on Friday will be processed and shipped on the following Monday.
Please note any order placed before 12PM EST on Friday and requests overnight shipping will incur additional charges for Saturday delivery. Please call for Saturday delivery pricing. 1-866-359-4796