Cycling is our life. It’s all that we know, and it’s all that we are. Which is why we’ve made it our business in every sense of the word. We design and manufacture premium cycling apparel. We create and run upscale cycling events. We have a restaurant and hotel that hosts visiting cyclists from all over the world. We manage a spring series of races. We operate and outfit a professional racing team. Cycling is embedded in everything we do, and every day we work even harder to improve the sport, to make it more accessible to others, and to build a strong community for future cyclists.
If you are passionate about cycling and our mission, we invite you to apply for the open positions below.
CUSTOMER EXPERIENCE MANAGER
The mission of our customer experience manager role is to guide each customer through the order process ensuring that each customer’s interaction with Hincapie—from the product, to the process and overall experience—is seamless, pleasant, and within brand standards. The customer experience manager will work closely with the sales team to ensure all customers receive communications via email and/or phone regarding order status and product questions, as well as addressing customer feedback and providing creative solutions for issues and questions as needed.
The mission of our sales role is to continually recruit new business for the custom apparel division within the assigned territory, as well as to maintain existing accounts. The sales rep will source new customers via inbound leads, outbound cold calls and emails, word of mouth referrals, and in-person connections at cycling and triathlon events.