Cycling is our life. It’s all that we know, and it’s all that we are. Which is why we’ve made it our business in every sense of the word. We design and manufacture premium cycling apparel. We create and run upscale cycling events. We have a restaurant and hotel that hosts visiting cyclists from all over the world. We manage a spring series of races. We operate and outfit a professional racing team. Cycling is embedded in everything we do, and every day we work even harder to improve the sport, to make it more accessible to others, and to build a strong community for future cyclists.
The mission of our customer experience manager role is to guide each customer through the order process ensuring that each customer’s interaction with Hincapie—from the product, to the process and overall experience—is seamless, pleasant, and within brand standards. The customer experience manager will work closely with the sales team to ensure all customers receive communications via email and/or phone regarding order status and product questions, as well as addressing customer feedback and providing creative solutions for issues and questions as needed.
Key Job Competencies
If you are passionate about cycling and our mission, we invite you to apply for the Customer Experience Manager position below.