FAQ

FREQUENTLY ASKED QUESTIONS

June 24, 2023

General Info

What is included in my registration fee?

Included in the registration fee is an event jersey, chip timing, on-course SAG support, fully stocked rest stops, free participant photography, free food and beverage at the Post Ride Family Festival (for you AND your family and friends!), and so much more! 

What are the categories for the awards?

Gran Men: 1st, 2nd, and 3rd overall

Gran Women: 1st, 2nd, and 3rd overall

Medio Men: 1st, 2nd, and 3rd overall

Medio Women: 1st, 2nd, and 3rd overall

KOM Gran: 1st overall

QOM Gran: 1st overall

KOM Medio: 1st overall

QOM Medio: 1st overall

Piccolo Family Fun Ride: raffle giveaways

Are there time limits or cutoff times on the courses?

Riders participating in the Gran distance must reach the 23-mile marker by 11:15 am. All Gran riders not reaching this cutoff point will be directed onto the Medio course and will be timed as a Medio rider. 

How do riders line up at the start?

Gran Fondo Hincapie uses a traditional mass start where all riders will start at the same time. Riders will line up on a first come, first served basis starting at 7:30 AM. We suggest that all Piccolo Family Fun riders line up towards the back of the corral to help facilitate a safe left turn onto Snows Corner Road at mile 4. The start corrals and start procedure are subject to change at any time as event and local officials see fit. All Gran, Medio, and Piccolo riders will start together at 9:00 AM. 

Do you provide a bag drop on the course?

There will be a luggage corral located near the start line where you can leave a small bag with a change of clothes for after you finish.  

We will have clothing drops at Rest Stop #1 of the Gran and Medio courses. Here you can drop items like jackets, vests, arm warmers, etc. that you may wish to discard after you warm up. Please note that all dropped items must fit into a one- gallon zip-lock bag. Items dropped at the rest stop will be returned to the luggage corral at the expo and will be available for pickup between 2:00 and 5:00 pm. You must present your bib number to the volunteer at the luggage corral to claim your items. 

What if I forgot to pick up my clothing at the bag drop?

Please contact the Hincapie Sportswear office as soon as possible to arrange to have your items picked up or shipped out to you. A $25 shipping and handling charge must be paid before the items are shipped back. Any unclaimed items one week after the event will be donated. 

Registration Info

What is the refund or transfer policy if I am unable to attend the event?

Included in your Gran Fondo Hincapie registration is an event jersey, finisher medal, wristband, racing bib, and several other miscellaneous costs that cannot be reimbursed to the company. All of these items are ordered months ahead of the event. For that reason, the Gran Fondo Hincapie series has a strict no refund or event deferral policy on registration fees. More information about this policy can be found here. 

At the time of registration, you will have the option to purchase third party Registration Insurance through Allianz. This may allow you to be reimbursed for the cost of registration if a situation arises and you are unable to attend the event. Insurance MUST be purchased at the time of registration; it cannot be purchased once your registration is complete. 

All Registration Insurance questions or claims need to be submitted directly to Allianz. More information about this insurance can be found here 

Effective July 13, 2022, we are no longer able to offer packet mailing before or after the event. If you are unable to attend the ride, you may have a friend pick up your packet on site at the event. If you ordered and paid for additional apparel, please contact the Hincapie Sportswear office within 30 days after the event to arrange for your apparel to be shipped out to you for a shipping and handling charge of $25. 

Can I transfer my registration to someone else if I am not able to attend?

Yes. If online registration is still open, you can do this online by logging in to your Bikereg account and selecting Transfer on your registration. 

After online registration closes, you can still transfer your registration to another rider onsite by having the new person pick up the rider packet under the original rider’s name. Once the new rider has the packet, they should go to the Registration Transfer tent to have the registration switched out in the system with their information. It is very important that we have the correct name, age, and emergency contact information for each participant. Please have the new rider bring authorization for transferring the registration (a text, email, note, etc from the original purchaser that can be shown to the volunteers). 

What happens if severe inclement weather or other events beyond anyone's reasonable control result in the cancellation of the event?

Because we incur substantial costs in connection with producing the Gran Fondo event that cannot be recovered, including the cost of providing you with the items in your rider packets, the Gran Fondo Series has a strict no cash refund policy on registration fees. Thus, if we cancel a Gran Fondo event because of an event beyond our reasonable control, including without limitation acts of God; severe inclement weather; flood, fire, earthquake, explosion, or other potential disasters or catastrophes, such as epidemics; war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; government order or law; actions, embargoes or blockades in effect on or after the date of this Agreement; action by any governmental authority; national, regional, state or local emergency; strikes, labor stoppages or slowdowns or other industrial disturbances; shortage of adequate power or transportation facilities; or other events beyond our reasonable control, we cannot offer you a cash refund of your registration fees, nor can we reimburse you for any of your travel or lodging costs.  Instead, we will allow you to transfer your registration to a Gran Fondo Hincapie event scheduled within the next year at no cost. Registrants will receive an email to the email address they used when registering for the canceled ride with a unique code to use to transfer the registration.

What happens if it rains?

Gran Fondo Hincapie will start rain or shine; however, in the event of a severe storm or inclement weather, authorities may decide to cancel the event and will make the call at the last minute. See here for further information regarding the cancellation of an event. 

What if I want to change my route/distance?

If you would like to change your route before the online registration deadline has ended, you can log into your BikeReg account and initiate the transfer there. You will be responsible for all additional costs and fees if you decide to upgrade to a longer distance. If you decide to make a last-minute change, you can pick up your packet during packet pickup and then go to the Registration Transfer line. It’s very important that every rider is registered for the correct route so that our finish results are accurate. 

Safety Info

Are there mechanics on the course?

We highly encourage all participants to know basic safety and repair skills, including how to fix a flat tire. Be prepared and bring your own pump or CO2 and extra tubes for your bike. However, if you are still unable to make the repair, SAG drivers will be following all ride routes and can assist you with any minor mechanical issues you may have. 

How many aid stations will be on the course?

The Gran route will have 4 aid stations, the Medio route will have 3 aid stations, and the Piccolo Family Fun Ride will not have any aid stations. All rest stops will be stocked with food, water, and other supplies. 

Will the roads be closed to traffic?

Some, but not all, roads will be closed to vehicle traffic. Riders should always stay to the right side of the road unless otherwise directed. Riders must always obey the direction of local law enforcement and course marshals. In the absence of law enforcement and/or course marshals, riders must obey all local and state traffic laws. 

Technical Info

What type of bike can I ride for the event?

We suggest using a road bike as it is the best option to ride in groups. You can also ride a mountain bike, touring bike, or single speed (with two brakes). A triathlon bike is fine as long as you keep your hands on the brake lever while riding in a group. Recumbent bikes are allowed on the Piccolo course only. Tandem bikes, trailers and bike seats are not allowed for safety reasons.

Are ebikes allowed?

Yes, ebikes are allowed on all courses. However, you will not be eligible for any awards if you choose to ride an ebike. 

What should I wear?

We encourage every rider to check the weather forecast a few days ahead of the event and dress to their comfort level for the conditions of the day. 

Helmets with buckled chin straps are a requirement for all riders and must be worn at all times. Headphones of any kind are not allowed. 

Finally, make sure your bib number is pinned to the back of your jersey and is always visible on course. You may choose to wear the event jersey if you would like, but it is not required.