Unfortunately, due to the continued spread of the COVID-19 virus and the uncertainty that exists in almost every aspect of our everyday lives, we have decided the safest course of action is to postpone the 2020 Gran Fondo Hincapie-Chattanooga event to May 1st, 2021.
What happens now?
Why was the ride postponed and not cancelled?
Does Hincapie have event cancellation insurance?
Yes, event cancellation insurance covers event specific cases like wildfires along the course, or flooding, or severe weather like tornados that would prevent the race from happening. or some other unforeseen. However, pandemic coverage was not available.
I am not sure that I can attend either of those events. Is it possible to receive a refund?
Unfortunately, due to the costs that have already been incurred and cannot be reimbursed or recouped, we are not able to offer refunds.
Will I be mailed my packet from Gran Fondo Hincapie-Chattanooga 2020?
You will receive a complete rider packet for the 2021 Chattanooga event. If you opt to transfer your registration to the 2020 Greenville event, you will receive your rider packet for that event.
I ordered additional apparel with my registration. What should I expect?
The additional apparel that you ordered will transfer with your registration. The apparel will match the event you decide to attend.
I registered during your “Black Friday Promotion” in November 2019. Will I still get a free pair of bib shorts to go with my event jersey?
Yes, you will still get a pair of bib shorts if you registered during this promotion period. Those bib shorts will be picked up with your rider packet when you attend the Greenville 2020 or Chattanooga 2021 event, and will match the event jersey.
I still have questions or concerns. Can I talk to someone?
We want to help and will be happy to do so! Please send any questions or concerns to email@example.com or give us a call at 864.400.3040.