Frequently Asked Questions

Orders

How long will it take to receive my order? add

All orders are shipped based on the customer’s chosen shipping method. Website orders received before 12 pm ET Monday through Friday will be processed and shipped that same day. 

Orders received after 12p m ET Monday through Thursday will be processed and shipped the next business day. Orders received after 12 pm ET on Friday will be processed and shipped the following Monday.

Please note any orders placed before 12 pm ET on Friday and requesting overnight shipping will incur additional charges for Saturday Delivery. Please call us at 866-359-4796 for Saturday Delivery pricing.

What methods of payment do you accept? add

Do you accept international orders? add

Do I have to pay sales tax? add

What if I need to correct my order or want to cancel? add

Can I visit your store? add

Custom Apparel

How long will it take to receive my order? add

Our production takes 4–6 weeks once the order is submitted into production; however, if you place an order through a team store, the order will not be submitted into production until the store ordering window closes. You can expect your order to ship approximately 4–6 weeks after the store closes so that we can batch all the orders together and produce them at one time. This helps to keep our production lines more efficient.

What methods of payment do you accept? add

Do you accept international orders? add

Do I have to pay sales tax? add

What if I need to correct my order or want to cancel? add

Gran Fondo

What is included in my registration fee? add

Included in the registration fee is an event jersey, timing chip, on-course SAG support, fully stocked rest stops, free participant photography, free food and beverage at the Post Ride Family Festival (for you AND your family and friends!), and so much more!

How do riders line up at the start? add

Do you provide a bag drop on the course? add

What if I forgot to pick up my clothing at the bag drop? add

What is the refund or deferral policy if I am unable to attend the event? add

If I am not able to attend, can I get my packet mailed to me?  add

Can I transfer my registration to someone else If I am not able to attend? add

What happens if severe inclement weather or other events beyond anyone’s reasonable control result in cancellation of the event? add

What happens if it rains? add

What if I want to change my route/distance? add

Are there mechanics on the courses? add

Are there aid stations/rest stops on the courses? add

Will the roads be closed to traffic? add

What type of bike can I ride for the events? add

What kind of bike should I ride for the Greenville event? add

What kind of bike should I ride for the Lehigh Valley event? add

What kind of bike should I ride for the Merced event? add

Are eBikes allowed? add

What should I wear? add