Job Purpose

The mission of our Custom Account Manager role is to guide each customer through the complex process of custom cycling apparel orders. The Account Manager will serve as the primary point of contact for assigned clients, ensuring that each customer's interaction with Hincapie—from the product to the process and overall experience—is seamless, pleasant, and within brand standards. While primarily focused on customer service and account management, the Account Manager will also identify growth opportunities within existing accounts and occasionally assist with new business acquisition.

Selling Points

• Energetic, growing company with a variety of disciplines
• Opportunity for creativity within job role
• Collaborative, supportive work environment
• Opportunities for travel
• Thriving small southeastern city convenient to Atlanta, Charlotte, mountains, and beach 
• Downtown office in proximity (less than one mile) to Swamp Rabbit Trail

 Job Expectations

• Maintain customer database to ensure records are up-to-date and accurate
• Guide customers through the complicated process of ordering custom cycling apparel
• Provide customer touchpoints throughout the order and production process to ensure customer stays well-informed
• Obtain solid knowledge about the products and ordering platforms to assist with customer questions via phone and email
• Identify upsell opportunities and suggest complementary products to existing customers
• Offer creative solutions to customers to specifically address their needs
• Assist walk-in customers with retail sales in our retail store
• Attend events several times per year, both in town and around the country, to assist in promoting the brand to potential and existing customers

Key Job Competencies

• Minimum 3 years of account management or customer service experience, sales experience preferred
• Keen interest in the sport of cycling
• Ability to connect with people and make great first impressions
• Able to quickly learn product updates across a wide product line and educate customers about changes
• Listens to understand customer's responses and underlying implied questions
• Able to prepare and implement specialized solutions for each customer
• Results-oriented achiever that constantly finds ways around barriers to success
• Identify threats and opportunities through comprehensive analysis and understanding of big picture
• Act as a trend-setter and constantly benchmark best practices
• Cope effectively with complexity and change
• Reliable, loyal team player that goes above and beyond what is asked
• Ambitious with a desire to grow in responsibility and authority

Apply for the position here.